A pre-order is an item that is made after you order it, so it ships on the expected dispatch date shown on the product page instead of within the usual in-stock dispatch window. Here is how that works at The Vastra House.
How is a pre-order different from an in-stock order?
In-stock orders are dispatched within 2–4 business days. Pre-order items are produced after you order, and they ship on the expected dispatch date shown on the product page. You can browse current pre-orders on the pre-order page.
Are the dates exact?
No. Expected dispatch dates are estimates, because making a piece to order depends on production. We keep you updated at each production stage so you know where your order is.
How do I follow my order?
Use the Track Order page with your order number, or open My Account and go to Orders. Once your order ships you also receive tracking details by email.
Can I cancel a pre-order?
You can cancel from My Account > Orders until the order is dispatched. After dispatch an order cannot be cancelled, but you can request a return after delivery. Read the cancellation policy for the full wording.
What about returns?
You can request a return within 7 days of delivery if the item is unused, unwashed and has its original tags. Custom and made-to-measure pieces cannot be returned unless they arrive damaged or defective. See the return policy.
Before you order
Check your size with the size guide, because a made-after-order piece is easier to get right the first time. More answers are in our FAQs.