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VastraHouse

Policy

Return & Refund Policy

Return unused, unwashed items with original tags within 7 days of delivery. How refunds work for online and COD orders.

Return window

You can request a return within 7 days of delivery from My Account > Orders. Items must be unused, unwashed and with original tags.

Refunds

Online payments are refunded to the original payment method; COD orders are refunded by bank transfer or as store credit. Refunds are processed after the returned item passes quality check.

Non-returnable items

Custom and made-to-measure pieces cannot be returned unless they arrive damaged or defective.

Return & Refund Policy | The Vastra House