Answers to common questions about ordering, payment, shipping, returns, sizing and care at The Vastra House. Each answer reflects our published policies; the full wording is on the policy pages.
Orders and payment
How do I place an order?
Choose your size on a product page, add it to your cart and check out with your delivery address. You can pay online through Razorpay or choose Cash on Delivery (COD).
Which payment methods are available?
Online payments are processed by Razorpay, and we never see or store your card details. Cash on Delivery is available at checkout.
How does Cash on Delivery work?
COD orders are secured: half of the order value is paid online at checkout through Razorpay and the balance is paid on delivery.
Do prices include GST?
Yes. Prices on the website include GST.
Why does a product show as out of stock?
The size or colour you selected is currently unavailable. Use the "Notify me" form on the product page to receive an email when it is back.
Shipping and delivery
How much does shipping cost?
Standard shipping is free above the order value shown in the site header and at checkout; below that a standard shipping fee applies. Express shipping is charged at checkout. See the shipping policy.
How long does dispatch take?
In-stock orders are dispatched within 2–4 business days. Pre-order items ship on the expected dispatch date shown on the product page.
How can I track my order?
You receive tracking details by email once your order ships. You can also follow it on the Track Order page or under My Account > Orders.
Pre-orders
What is a pre-order?
Pre-order items are made after you order. Expected dispatch dates are estimates, and we keep you updated at each production stage. Browse current pre-orders on the pre-order page.
Returns, refunds and cancellation
What is the return window?
You can request a return within 7 days of delivery from My Account > Orders. Items must be unused, unwashed and have their original tags.
How do refunds work?
Online payments are refunded to the original payment method. COD orders are refunded by bank transfer or as store credit. Refunds are processed after the returned item passes quality check. Read the return and refund policy.
Which items cannot be returned?
Custom and made-to-measure pieces cannot be returned unless they arrive damaged or defective.
Can I cancel my order?
You can cancel from My Account > Orders until the order is dispatched. After dispatch an order cannot be cancelled, but you can request a return after delivery. See the cancellation policy.
Sizing, fabric and care
How do I choose my size?
Compare your bust, waist and hip measurements with our size guide. Measurements can vary by about 1 inch, and if you prefer a relaxed fit the guide suggests choosing one size up.
Where do I find fabric and care details?
Every product page lists its fabric details, wash care instructions and available sizes.
Support
How do I contact The Vastra House?
Email [email protected] or call +91 8868979485. You can also use the contact form.